Service Process

RJ MC CARNEY HIRE LTD provides B2B equipment leasing consulting and technical advisory services delivered online. We do not sell or ship physical equipment through this website; therefore, “delivery” in this policy refers to the online provision of consulting deliverables, project materials, reports, and related documents.

1. Service Delivery Methods | Online Delivery

All consulting services are, in principle, completed and delivered online, including:

Email
Online meetings
Video conferencing
Telephone consultation
Online consultation forms
Secure electronic file sharing methods
PDF, Word, Excel, or other appropriate electronic file formats

Depending on the nature of the project, we may provide consulting deliverables, project documents, and related materials to clients via email or client dashboards.

2. Service Commencement

After a client submits a consulting request, we will typically confirm receipt of your request and assess the required information based on the complexity of the project.

If you require supplementary information, we may contact you to obtain:

Project location; Working height and scope; Required equipment type; Estimated lease term; Site conditions; Number of equipment; Project schedule; Transportation and on-site deployment requirements; Other project-related information.

The formal delivery cycle for the consulting service begins after receiving the necessary information to complete the consultation.

3. Estimated Delivery Times

Generally:

Initial Consultation Response: Usually responded to within 1–2 business days via email or other agreed-upon method.

General Project Consultation: Usually provided with preliminary consultation results or recommendations within 3–5 business days after receiving complete project information.

Complex Projects: For projects involving multiple equipment categories, multiple project locations, fleet optimization, cost models, equipment logistics planning, or more complex technical requirements, delivery time may require 5–10 business days or longer.

Actual delivery time depends on the complexity of the project, the completeness of the information provided by the client, and whether further confirmation of equipment information with third-party suppliers is required.

If the project requires a longer timeframe, we will inform the client of the estimated further delivery time, where reasonable.

4. Consultation Deliverables

Depending on the scope of consulting services purchased or agreed upon by the client, we may provide the following electronic deliverables:

Lease specifications;
Equipment selection recommendations;
Equipment and cost comparison model;
Lease term comparison;
Risk assessment explanation;
Equipment logistics planning;
On-site deployment recommendations;
Project consulting report;
Other consulting materials agreed upon by both parties.

The specific deliverables are subject to the service scope confirmed by both parties.

5. Delivery Tools

Consulting materials may be delivered in the following ways:

Email: Sending consulting results and related attachments to the email address provided by the client.

Online Meeting / Video Conference: Conducting project discussions, equipment selection explanations, and consulting reports using online meeting tools agreed upon by both parties.

Client Dashboard: If the website provides client backend functionality, project progress, consulting records, and related electronic documents may be provided through the client’s dashboard.

Secure File Sharing: For large files or project materials requiring restricted access, we may use appropriate secure electronic file sharing tools.

The specific delivery method used will be determined based on project requirements and mutual agreement.

6. Delivery Confirmation:

Once electronic files are sent to the client’s provided valid email address or uploaded to a dashboard accessible to the client, the relevant consulting deliverables are generally considered to have been successfully delivered online.

If the client finds the files unopenable, corrupted, or have obvious technical problems upon receipt, please contact us promptly. We will resend or provide an accessible version within reasonable limits.

7. Client Responsibilities:

To ensure timely project delivery, the client should:

Provide accurate and complete project information;
Provide a valid email address and contact information;
Respond promptly to our requests for supplementary information;
Ensure the ability to receive emails and electronic files;
Ensure the designated contact person has the authority to receive project materials on behalf of the client.

If delays occur due to the client’s failure to provide necessary information in a timely manner, incorrect contact information, or inability to receive electronic files, the relevant delivery time may be extended accordingly. 8. Physical Equipment Not Scope of Delivery on This Website | Physical Equipment

The consulting services of RJ MC CARNEY HIRE LTD are not equivalent to the sale or rental of physical equipment.

This website does not provide:

Online equipment purchase;
Online equipment rental ordering;
Real-time inventory reservation;
Direct delivery of physical equipment;
On-site equipment installation;
Equipment operation services.

If the client requires actual equipment, the supply, transportation, delivery, collection, maintenance, and rental contracts for the relevant equipment should be separately confirmed by the client and the actual equipment rental supplier.

9. Third-Party Suppliers | Third-Party Suppliers

If the project consulting involves third-party equipment rental suppliers, we can assist clients in conducting equipment needs analysis, supplier solution comparison, or logistics planning, depending on the scope of the consulting.

The actual equipment provided by the third-party supplier, transportation time, inventory status, and delivery arrangements are the responsibility of the respective supplier.

Therefore, we cannot guarantee the equipment inventory, transportation time, or actual delivery date of third-party suppliers unless otherwise expressly agreed in writing by both parties.

10. Delivery Delays

Delays may be beyond our reasonable control due to the following circumstances:

Delay in providing client information;

Delay in responding to third-party suppliers;

Unable to confirm technical information in a timely manner;

Network or electronic communication failures;

System maintenance;

Force majeure;

Changes in legal or regulatory requirements;

Other circumstances reasonably beyond our control.

In the event of a significant delay, we will notify the client as reasonably warranted and provide an updated estimated delivery time.

11. Contact Us

If you have any questions regarding the delivery time, delivery method, or project documents for our consulting services, please contact us:

Address: 85 Loughmuck Meadows, Fintona, Omagh, Northern Ireland, BT78 2FF

Email: rjcarneyhire@outlook.com

Tel: +44 7902 345678