easterntrailers.shop values the customer purchasing experience. This refund policy applies to utility trailer products purchased through the website. As trailers are physical products, refund requests are processed based on order details, product condition, and applicable consumer protection regulations.
Refund Requests
If you wish to request a refund, please contact us as soon as you discover an issue or decide to make a request, providing your order information and a description of the situation.
We will arrange for further processing based on the specific circumstances if the product has quality issues, differs significantly from the order description, or otherwise meets the criteria for a refund.
Product Returns
If a return is required for the refund, the customer must return the product in accordance with the return arrangements we provide. The returned trailer must be in reasonable condition and free from additional damage caused by improper use, modification, or human-induced damage.
Specific return methods and shipping arrangements will be confirmed separately based on the order details.
Refund Processing Time
Once we receive the returned trailer and complete the necessary inspections, we typically confirm the refund outcome within 3–5 business days.
After the refund is approved, we usually initiate the refund within 3 business days. The actual time it takes for the funds to appear in your account depends on the original payment method and the processing speed of the relevant payment institution; it may take 3–10 business days for the refund to be reflected in your account.
Quality Issues
If a quality issue qualifying for a refund is confirmed, we will provide a refund, repair, replacement, or other appropriate solution based on the specific situation. Return or handling arrangements will be confirmed with the customer accordingly.
Situations Not Eligible for Refund
Products may not be eligible for a refund if issues arise from improper use, unauthorized modification, obvious human-induced damage, or other causes unrelated to the product itself.
Refund requests for orders that were successfully delivered according to the agreement and are free from issues qualifying for a refund may still be subject to review based on the specific order and applicable laws.
Shipping and Return Costs
If the issue is confirmed to be a product quality defect or another matter for which we are responsible, we will handle reasonable return-related costs based on the specific circumstances.
If the refund or return is due to personal reasons on the part of the customer, the customer may be responsible for shipping or return costs, subject to the specific order details and applicable laws. Contact Us
Company: EASTERN LOGISTICS INC LTD
Address: 36 Vesta Avenue, St. Albans, England, AL1 2PF
Email: shop@easterntrailers.shop
Phone: 447810563854
If you have any questions regarding refunds, returns, or order processing, please contact us using the details provided on the easterntrailers.shop website. We will verify your request as soon as possible and provide the appropriate resolution.